As an important part of our value chain, we offer a 14-day return policy. Keep in mind though that the item you wish to return must be in mint/unused condition. You can examine the goods as you would in a shop, but to obtain a full refund, you mustn’t start using them, install them or combine goods with other goods so that they become inseparable.
You’ll receive a refund once the product has arrived back at our warehouse and we’ve assessed its condition (it must be delivered in the original packaging, with all components and accessories included). If you’d like to request a refund, please contact us at [email protected].
Once you’ve received confirmation from our customer support representative, the item/s you wish to return should be sent to Coffee Friend within 7 days. Please note that the shipping costs incurred during the delivery of your parcel won’t be included in the refund.
In the unlikely event of an item being returned to us in unsuitable condition, we may reduce the amount refundable for the damaged items.
You can choose two return options: drop your parcel off at a UPS pick-up point or have us arrange a courier collection. In both cases, to return an item, you must contact us and arrange the return through our team. Reach out at [email protected] or +44 1202 029 699.
