Customer reviews

What do you think about Coffee Friend?
Leave your feedback on products or services you have purchased at Coffee Friend, or learn more about us, our assortment or services!
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I recently purchased a Delonghi escam coffee maker bean to cup for £279 in the shops they are £400 the service us Great Amber the sakes lady was very friendly answered and queries j had I only waited 3 weeks the product3 comes from Europe but us supplied with an adapter Very pleased and a very Happy Bunny
Robert Zandee
2023 05 05
Just placed my first order and now the waiting game begins hope it wont be to long. The gentleman I spoke to had very good knowledge of what I was looking for,this made it very easy to make my choice.
Nick Rasen
2023 02 23
Excellent service. The best coffee I have ever tasted, coffee machine arrived from Poland in 4 days during lockdown, crazy! Would highly recommend
2020 12 01
I purchased a Lelit Mara X in October from Coffee Friend as they offered the best price and I read excellent reviews on them. The service provided was excellent. I had a few questions and small issues which were resolved swiftly, fairly and in a friendly and helpful manner. Rose in particular was fabulous to deal with. I cannot recommend them highly enough. Exceptional service and friendly, helpful staff. Thank you.
Karen M
2020 11 25
I purchased a Lelit Mara X from Coffee Friend in October. I initially had some concerns about keeping it due to my extremely small space, and what I appreciated was that Rose and others I dealt with at Coffee Friend didn't pressure me but gave me time to make a decision and offered the return option without any negativity. I did decide to keep the machine, and am very, very happy I did. Rose, the Sales Manager, in particular went above and beyond to deal with a small issue I had with the machine. I would highly recommend Coffee Friend. They are quick to reply to emails, very helpful and professional. I love my Mara X and am very happy that I purchased it through Coffee Friend. Excellent service!!!
Karen M
2023 03 25
We have had a Delonghi bean to cup machine for 7 years and it has served us very well but decided to upgrade as a present for my husband’s birthday. After much deliberation, we decided upon the Sage SES920. I was disappointed to find that it was out of stock at Sage, John Lewis and Amazon (my usual go-to contacts) and I then came across The Coffee Mate/Coffee Friend UK. Not only was the machine in stock but it was £120 less than anywhere else! I contacted the ChatLine and communicated with Rose who was extremely helpful and efficient and it was only at that point that I realised the machine would be coming from Europe, although she assured me that Express Delivery could be arranged and that the machine would be with me the following day. I placed the order with fingers crossed as I was a little sceptical about it reaching me in the timeframe mentioned. True to Rose’s word, the coffee machine arrived via TNT within 24 hours -the tracking process available throughout was fascinating to witness. The machine arrived well packaged and in first-class condition. The Customer Service and tracking provided by Coffee Friend has been first class. They are extremely efficient, easy and pleasant to deal with and their communication throughout the process is excellent. I would highly recommend them and will be spreading the word....
Veronica (Sage SES920 - the Dual Boiler)
2020 10 29
At the time of my search for a coffee machine this company came up best for price, available stock and delivery. I love my new coffee machine and would rate this company as 5 stars.
Franco Pinto
2023 04 14
Alessandra Onofrei
2020 10 11
Sorry I reviewed the coffee machine and not the supplier! I ordered on Friday but had a call on Monday to say it was out-of-stock. I was offered an alternative version of the Gaggia Viva at the same price and accepted. It arrived the next day by courier. And a few days later I had an email receipt for the changed version. All said this was excellent service!
2020 07 20
I almost bought a Sylvia, but decided on the Lelit Anna instead. It has a built in PID to control temperature and it warms up full operating temperature within 10 minutes, against 30 minutes for the Sylvia. It is beautifully made
Ron Stephenson
2022 07 18
Purchased a Gaggia coffee machine. Never used this company before.Very pleased with web site and communication. Considering we are in a pandemic it was delivered very quickly. Would use this company again.
Ann Pelleymounter
2022 06 30
Deal good way fast shipping ... Deserve 5 Stars dealings
2022 06 17
Very nice and proffesional customer service. Delivery after 3 days as they said. Perfect staff.
2019 11 07
After much investigation I identified the Coffee machine I wanted for my wife, found a good price on TheCoffeeMate website, ordered it, contacted customer services, spoke with Alice who was truly brilliant, very professional, quick to respond and follow up. The machine arrived exactly when she said it would, well packed, and in great condition. Faultless service, I'd highly recommend using them!
Miles G
2023 01 24
Very business like, prompt attention to requirements. Excellent communication!
2023 05 24