How do I get an invoice for the purchased goods?
We’ll send you an invoice via the e-mail address specified in your order. An electronic invoice is also a warranty card. Also, if you have an account and the order was placed in our online store, you’ll find the invoices in your user profile.
My payment cannot be verified. What should I do?
As we’re not able to see exactly what’s causing this error, some of the most common reasons may be:
– incorrect zip code;
– incorrect verification code or card details;
– insufficient funds / expired card;
– declined due to an international purchase (check if this feature is available for your card);
– declined by the bank.
We always recommend getting in touch with your bank personally in order to clarify why your transaction cannot be verified.
What payment methods can I use?
You can pay via credit/debit card, as well as choose the PayPal payment method. If necessary, you can also select the bank transfer/invoice option — to do that, contact our customer support team at [email protected]
I want to change the shipping address. How can I do that?
Please contact our Customer Service team ([email protected]) as soon as possible. If your order hasn’t reached the fulfilment stage yet, we may still be able to change the shipping address. However, we’re often unable to make these changes because we have your order packed and awaiting shipment within 24 hours of being placed.
Is it possible to change or cancel my order?
Please contact our Customer Service team ([email protected]) as soon as possible. If your order hasn’t reached the fulfilment stage yet, we may still be able to change or cancel it. However, we’re often unable to make these changes because we have your order packed and awaiting shipment within 24 hours of being placed.
How do I know if my order went through successfully?
Once our payment provider processes your payment, we’ll send an order confirmation to the e-mail address you’ve provided when placing your order.
I want to provide additional information, such as my door code, additional links, etc. Where can I do this?
This can be done at the checkout page, in the section of order comments. The field name is “Other Comments”.
What if I can’t find the information I’m interested in in the product description?
Contact us via e-mail at [email protected] — we’ll be happy to answer all of your questions!
How do I place an order?
Simply select the item/s you wish to purchase and add them to your shopping cart. Proceed to the checkout page, fill in your personal information and enter your payment details.