Frequently asked questions

I keep missing my delivery. What should I do?

If a delivery attempt was unsuccessful, please contact the delivery service and arrange a second attempt. If the package isn’t received within a certain period of time, the delivery service will return it back to the warehouse and reshipment will be available as soon as the package has safely arrived back there. A responsible representative will contact you in such a scenario and reship the package.

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What if my parcel gets damaged during delivery?

Please carefully examine your package as soon as it arrives. If any of your ordered products have been damaged (whether the damage is visible or hidden) during transit, please report the damage to the carrier and Coffee Friend at the same day. You can do that by contacting us at [email protected]

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I received the wrong product. What should I do?

We ask all customers to check their original orders and compare their products against the website when they receive them. If you believe you’ve received the wrong item or if your order is missing an item, please contact us at [email protected] within 14 days from the date of delivery.

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What should I do if I haven’t received my order?

Once your order has been processed and dispatched, you’ll receive an e-mail with tracking information. If you haven’t received this e-mail, please make sure to check your spam folder as well. In case you haven’t received your tracking number, please contact us at [email protected] to find out the details of your order.

We strongly recommend checking the tracking information frequently to avoid the parcel being rerouted back to our warehouse.

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COVID-19 shipping information

While we continue to ship orders to our customers as quickly as possible, please expect some shipping delays. Due to the current global COVID-19 situation we’re facing as a society, we’re experiencing delays both in our supply chain and in carrier shipping times.
While most orders are still being shipped on time, please allow up to 3–5 extra business days for your order to be shipped.
Thank you in advance — not only for your loyalty to Coffee Friend, but also for your patience!

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Will I have to pay international taxes and duties?

Your order may be subject to import duties and taxes, which are levied once the shipment reaches your country. No worries though — if you are ordering in European Union, Coffee Friend will take care of all extra fees and cover them for you!

Note that on rare occasions, customs agents may delay the delivery of some packages.

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Where are your orders shipped from?

Our orders are shipped from our European warehouses.

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Where do you deliver orders?

We deliver orders worldwide!

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What time will my shipment arrive?

All shipments are delivered between 8 AM and 4 PM.

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Will I be notified before delivery?

Yes! On the day of delivery, you’ll be notified via a text message, which will contain information about the exact delivery time.

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